CapitalOne

On the positive side, the customer service people respond quickly and are genuinely nice and helpful. On the negative side, the company itself has swiftly eroded my trust. I applied for help under CBILS. During the application process I checked three times with customer service because I was concerned that the application form seemed to be for a credit card. I was told it was fine, and that the code I had input would automatically send my application to the CBILS team. I was never asked about my business, the impact of Coronavirus, why I needed the facility, how much I needed, or anything else. Within hours, however, I had an email offering me a credit card. I then received several more over the following days. I rang customer service a couple of times. The first time I was told not to worry -- my CBILS application was still in progress but they'd sent me the credit card offer in the meantime so that I could take it up later if I was turned down for CBILS. The second time, I was told that I was 'probably' not eligible for CBILS (don't see why not) and that the credit card offer was 'probably' made instead. It all seems very fishy to me.

Very good service easy to use the online plus thank you for your support over the last 3 months you have been a great support.

All thanks to Mr Troy Hermes I got my lost funds back That's all i need you to know Get yours too Reach out to Troy

Exceptional service, easy to use, you can easily get through to the staff who are both helpful and knowledgable, the app and website are great and it’s accepted everywhere, what’s not to like!!